Frequently Asked Questions
There are many variables that come into play when answering this question. Namely that would be, cost, parts availability, and do I want to replace my furniture as well as replace my TV? This would apply to televisions built into a cabinet.
Depending upon the brand and age of your set, many times it will be worth repair. Our team of repair experts will not only give you an estimate, they will also make a recommendation. If the worst case should occur, we can apply the estimate fee towards the purchase of a new television. This removes your risk for the diagnosis. Having said that, we will do everything we can to repair your set. We won’t try to sell you a new set unless that makes sense for you. Because of our low price overhead model, we can meet or beat the box stores 95% of the time. This applies to name brand TV’s like Sony, Panasonic, and Samsung.
At the end of the day, we will provide honest, accurate information, and you will ultimately make the decision to repair or replace.
There are many parts that work together in series to make the power happen. Because of this, many different parts can cause that symptom. The repair could be something as simple as a blown fuse or the main board could be bad. The “no power” symptom is one of the most common. Depending on the age and brand of your TV, these are usually worthwhile repairs.
Our cheerful office representatives are happy to discuss your specific situation over the phone.
We do not charge hourly, except for computer repairs. Everything else we work on is flat rated, depending on the job. Our rates are not the lowest, but they are not the most expensive, either. Our rates are very competitive and we charge fairly for the high quality service we provide.
We can give you a rough estimate over the phone, but not an exact estimate. As good as our technicians are, they won’t be able to diagnose your unit over the phone because they can’t see what is happening on the inside. Several different problems can cause the same symptom. That is why our techs must take the unit apart to diagnose accurately. But, not to worry, our friendly office representatives are very helpful.
Time and skill are required to diagnose televisions. The majority of this time and skill are spent on diagnosing TV's. Once we find the solution, the repair is rather straight forward. The diagnosis fee helps cover at least part of the cost we incur in labor diagnosing the unit, and travel expenses if we are making a service call to your home. We do not make money giving estimates. We make money by repairing televisions while keeping our customers informed.
In the past, it was not uncommon for televisions to last anywhere from 10-15 years. Longevity was a common goal for most manufacturers. Although the picture quality has been dramatically improved with the advent of true HD, the precipitous price drop has forced the manufactures to lower the overall quality of the parts. This is not an evil plot, it’s just what the market has dictated.
Having a service contract gives you peace of mind that no matter what may happen, parts and labor will be covered 100% should anything go wrong.
There are times when we have to order a part and then return at a later date. If that should occur, you will not be charged extra for the second trip. The total you are quoted is exactly what you would have been charged if we had had the part in stock on the van.